By Linda Haelsen, Marketing Communications Manager - NICE, Originally Published By NICE Security Blog
Over the past decade public transit has readily embraced technology aimed at making operations safer and more secure, with very good reason. The responsibility of making sure people get from point A to point B safely, securely and on time is fundamental. But it’s also no easy feat. Here are five ways PSIM can help transit operators ensure a safe, secure and on-time transit experience for passengers.
- By integrating and correlating different systems, PSIM can help connect the dots to provide clarity on exactly what’s happening, where, and how best to respond. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas. “Many have expressed an interest in using PSIM to tie that into a common operating picture with video, so if somebody calls from an intercom, operators in the control room are not only able to hear the caller, they can see what camera they’re near. If someone’s being attacked or reporting an incident, you want your operator to see where on the map that intercom is. You also want to see if there’s a camera nearby so you not only have the audio, but also a visual of what’s taking place as well. With PSIM, these elements can all be part of a fully integrated, seamless security system.” In addition to video surveillance and intercoms, PSIM can also integrate access control, intrusion detection, Help Points, GIS, radiological sensors, and many other systems.
- Transit operators can also integrate video analytics through PSIM to trigger other types of alerts, and present response instructions. For example, video analytics signifying overcrowding on a subway platform could alert an operator to take specific actions, as could a suspicious object, or a person on a track or in a tunnel.
- Transit operations can also use PSIM as a way to tie in with public safety agencies so they can share real-time video feeds and other information. “If there was a major incident or threat, every involved agency, everyone at every level would be able to share a common operating picture, to see what’s going on and work off the same response plan, so they can collaborate more effectively,” says LaBarbera.
- Another benefit PSIM brings to transit is in the area of reporting and analysis. The PSIM solution captures every incident in the most minute detail, from the initial alert through each subsequent action, with links to video and other captured multimedia. This allows transit agencies to thoroughly track, review and document incidents for investigations, liability, or compliance purposes. Reports can also identify safety, security and operational issues which can be addressed through training or other modifications.
- PSIM also has value beyond safety and security. For example, it can help transit agencies coordinate processes and resources (related to operations or maintenance) to keep things running smoothly. “Transit agencies primarily see PSIM to as a way to tie their various legacy sub-systems into a common operating picture – like access control, video management, intercom, fire – and so on,” explains LaBarbera. “That’s the number one driver. But they also realize that PSIM can tie into building controls, operations and other aspects, and that helps them build an even stronger business case and ROI.” For example, if an escalator is out, or an elevator’s not working, the PSIM system could generate an automatic alert, and create a work order to promptly dispatch maintenance personnel to the precise location.
These are just some of the many ways that transit operators can take advantage of PSIM to limit exposure to risk and provide their ridership with a safe, secure, on-time travelling experience. To learn more about how transit companies are successfully implementing PSIM, check out this video on Russian train operator Aeroexpress, or for questions please email Linda.firstname.lastname@example.org.